Refund Policy

This Refund Policy explains how returns, refunds, and exchanges are handled. It applies to all orders placed through our website. By placing an order, you agree to the terms described in this policy. We encourage you to read it carefully. If you have questions, please contact us through the Contact page.

Our Return Window

You have sixty days from the date of delivery to initiate a return. We want you to have enough time to wear the item, wash it, and decide whether it works for you. Comfort cannot be judged in a fitting room. It has to be lived in. That is why we offer a generous return window. The sixty-day period begins on the date the carrier marks the package as delivered. If tracking shows delivery on a specific date, that date is the start of the return window. If tracking does not show a delivery date, we will use the date you confirm receipt. If you are unsure whether your return window is still open, contact us and we will check for you.

Return Eligibility

To be eligible for a return, the item must be in reasonable condition. Reasonable condition means the item has been worn, washed, and handled in a normal way. It does not mean the item must be unworn or in original packaging. We understand that you need to try things on and live in them to know if they work. However, we cannot accept returns for items that have been abused, altered, damaged beyond normal wear and tear, or used for purposes other than their intended use. We also cannot accept returns for items that are missing parts, have been cut, burned, stained with chemicals, or otherwise rendered unsellable. If you are unsure whether your item qualifies, contact us and we will help you determine eligibility before you send it back.

Non-Returnable Items

Certain items may not be eligible for return. These include items marked as final sale, items purchased during clearance events where the listing explicitly states no returns, gift cards, and any item that has been personalized or altered at your request. If an item is not eligible for return, we will state that clearly on the product page or at checkout. If you believe an item was incorrectly marked as non-returnable, contact us and we will review your case. We aim to be fair and reasonable in all return decisions.

How to Initiate a Return

To initiate a return, contact us through the Contact page. Please include your order number, the item you wish to return, and the reason for the return. We will review your request and provide return instructions. Do not send items back without contacting us first. Returns sent without prior authorization may be refused or delayed. We provide return instructions that include the correct return address and any required documentation. Following these instructions helps us process your return quickly and accurately.

Return Shipping

Return shipping costs are handled according to the circumstances of the return. If the return is due to a defect, damage, or error on our part, we will cover the cost of return shipping. If the return is due to a change of mind, sizing preference, or other non-defect reason, you are responsible for the cost of return shipping. We do not charge restocking fees for standard returns. We do not charge handling fees for returns. We do not deduct any fees from your refund beyond the cost of return shipping, if applicable. We believe that return costs should be transparent and reasonable.

Refund Processing

Once your return is received and inspected, we will process your refund. Inspection typically takes a short period to confirm that the item meets eligibility requirements. After inspection is complete, refunds are typically issued within five to ten business days. Refunds are issued in USD to the original payment method. If the original payment method is no longer available, we may issue a refund in another form, such as store credit, at your option. We do not issue refunds in cash. We do not issue refunds to a different payment method unless required by law. We do not charge fees for issuing refunds.

Refund Amount

The refund amount includes the price you paid for the returned item and any applicable tax. If the return is due to a defect, damage, or error on our part, we will also refund any return shipping costs you incurred, provided you followed our return instructions. If the return is due to a change of mind or sizing preference, we will refund the item price and tax, but we will not refund return shipping costs. Original shipping costs are not refunded because shipping was already provided and paid for by us. We do not charge restocking fees, so the refund amount is not reduced by any restocking charge.

Exchanges

We currently do not offer direct exchanges. If you want a different size, color, or item, please return the original item for a refund and place a new order. This ensures that the item you want is reserved and shipped promptly. If you need help choosing the right size or item, contact us through the Contact page and we will provide guidance. We are happy to help you find the right fit.

Damaged or Defective Items

If you receive an item that is damaged or defective, contact us immediately through the Contact page. Please include your order number, a description of the issue, and photographs if possible. We will review your case and arrange a replacement or refund in USD. If a replacement is not available, we will issue a refund. We may ask you to return the damaged or defective item so we can inspect it and improve our quality control. If we ask you to return the item, we will cover the cost of return shipping. We take quality issues seriously and will work to resolve them quickly.

Wrong Item Received

If you receive an item that is different from what you ordered, contact us immediately. We will arrange for the correct item to be shipped or issue a refund in USD, at your preference, subject to availability. We may ask you to return the incorrect item. If we ask you to return it, we will cover the cost of return shipping. We will make every effort to correct the error quickly and at no cost to you.

Lost or Undelivered Orders

If your order is lost in transit or not delivered within the expected window, contact us through the Contact page. We will investigate with the carrier. If the package is confirmed lost, we will replace it or refund it in USD, at your preference, subject to availability. We may ask you to wait a certain period before declaring a package lost, as carriers sometimes deliver late. We will keep you informed throughout the process. We are committed to making sure you receive what you paid for.

Return Window Extensions

We may grant return window extensions in certain circumstances, such as extended travel, medical emergencies, or carrier delays. If you need an extension, contact us before your return window closes and explain your situation. We will review your request and decide whether an extension is appropriate. We are not obligated to grant extensions, but we aim to be reasonable and compassionate. We would rather work with you than lose your trust over a timing issue.

Repeated Returns

We monitor return patterns to protect our business and our customers. If we notice an unusually high return rate or suspicious return activity, we may take action, including limiting return privileges, requiring additional verification, or refusing future orders. We do not take these actions lightly. We only act when we believe there is a genuine risk of abuse. If you believe your return privileges have been limited in error, contact us and we will review your case.

Refund Method

Refunds are issued in USD to the original payment method whenever possible. If the original payment method is unavailable, we may issue a refund in another form, such as store credit, at your option. We do not issue refunds in cash. We do not issue refunds to a different payment method unless required by law. We do not charge fees for issuing refunds. Refund processing times may vary depending on your bank or payment provider. We are not responsible for delays caused by financial institutions, but we will provide proof of refund upon request.

Chargebacks

If you initiate a chargeback with your bank or payment provider instead of contacting us for a refund, we may dispute the chargeback and provide evidence that the transaction was valid and that our policies were followed. Chargebacks can take longer to resolve than direct refunds. We encourage you to contact us first so we can resolve your issue quickly and directly. We are committed to fair resolutions and will work with you in good faith.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer needs. The version posted on our website is the current version. We encourage you to review it periodically. Your continued use of our website and placement of orders after an update constitutes acceptance of the updated policy. If you do not agree with an update, please do not place an order.

Contact and Support

For all return and refund questions, please contact us through the Contact page. Please include your order number and a clear description of your question or issue. We aim to respond promptly, though response times may be longer during peak periods. We appreciate your patience and your detailed communication. The more information you provide, the faster we can help.